Job Description
WE'RE HIRING
TECHNICAL SUPPORT SPECIALIST – L1
ABOUT NOVA CORP
Nova Corp Pvt Ltd, based in Sri Lanka, is a leading managed services provider delivering innovative IT solutions. Our expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, we empower businesses worldwide to grow and adapt in a digital world. At Nova Corp, we’re not just a tech provider we’re a strategic partner in business transformation.
ROLE OVERVIEW
The Technical Support Specialist – L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across Nova Corp’s services.
KEY RESPONSIBILITIES
- Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity)
- Deliver customer support via phone, email, or chat.
- Log and manage support tickets accurately
- Escalate complex issues to higher-level teams when needed.
- Monitor systems to proactively detect and address issues.
- Assist users with basic software/system training
- Perform routine maintenance tasks (updates, backups, checks)
QUALIFICATION & EXPERIENCE
- Minimum 1 year of experience in a similar technical support role
- Bachelor’s degree or equivalent qualification
- Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking
- Strong communication and customer service skills
- Solid troubleshooting and problem-solving abilities
- Certifications like CompTIA A+ or Microsoft Fundamentals are a plus
Send your CV and cover letter to [email protected] with the subject line as Technical Support Specialist – L1
