Senior Executive | Executive Agents Counter
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Key Responsibilities:
- Ensure timely and accurate completion of reservations, ticketing, refunds, invoicing, and credit notes.
- Process ticketing and refunds in accordance with company policies (Cash/Credit) while ensuring all required documentation is in place.
- Build and maintain strong relationships with Customers, Agents, and Airlines.
- Ensure smooth counter operations by adhering to ticket office policies and timelines (24/7 operations, reports, etc.).
- Provide support to CSAs, Agents, and customers on ticketing and refund-related matters.
Candidate Profile:
- 3-5 years of experience in a similar role.
- IATA qualification.
- Strong team player with excellent attention to detail.
- Highly committed, responsible, and passionate about the role.
- Excellent communication skills.
Just like how an acorn grows into a mighty oak tree, we have embarked on a journey of growth to become a leader in the industries we operate. The core businesses of Acorn Group are Aviation, Destination Management, Travel Services, and Hotel & Villa Management. We have also diversified into Freight & Logistics, Business Management Services, and Education Management. Acorn Group has a regional footprint, operating in Sri Lanka, Maldives, Thailand, and UAE. We have partnerships with premier travel and aviation service providers to provide the best-in-class experiences for our customers.
As we expand our footprint regionally and move into new territories, our North Star is our commitment to curating seamless experiences for our clients, while leading the industry forward into a new and exciting age of travel.
