Customer Service Representative
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Job Summary:
As a Live Chat Customer Service Representative, you will be responsible for providing real-time support to our customers through online chat. You will address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will have excellent written communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Key responsibilities:
- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide accurate information about products, services, and shipping rates information.
- Troubleshoot and resolve customer issues, escalating complex problems as needed.
- Guide customers through website navigation and assist with online transactions.
- Maintain a high level of customer satisfaction.
- Collaborate with other team members to ensure consistent service delivery.
- Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate.
Key requirements:
- Proven experience in a customer service role, particularly in a live chat or online support environment, will be a definite advantage.
- Excellent written communication skills in English with impeccable grammar, strong typing skills with speed and accuracy.
- Possess sound computer literacy.
- Strong problem-solving skills and attention to detail.
- Empathetic and patient demeanor with a customer-centric approach.
- Ability to work independently and as part of a team.
- The role requires the ability to work an Australian work schedule.
- School leavers are welcome to apply.
An attractive remuneration package is on offer for the selected candidate along with career growth, international level trainings and other fringe benefits.
Please send us your resume with two non-related referees to [email protected]
Aramex Lanka (Pvt) Ltd.
717, Baseline Road, Colombo 09.
Tel.: +94 11 4728100
