Job Description
Front Office Manager
Hibiscus Beach Hotel & Villas | Kalutara, Sri Lanka
About Us
An idyllic beachside resort on the shores of Kalutara, located just 45-min from Colombo. Outfitted with 50 deluxe air conditioned rooms and 6 newly refurbished villa rooms that come with private balconies, rain showers and plunge pools. Beyond the essentials of 24-hour room service and other hotel amenities, we also offer two swimming pools, conference facilities, wedding hall, gym, spa services and an in-house tea boutique for some holiday retail therapy.
The Role
The Front Office Manager is responsible for overseeing all front office operations, managing a team of receptionists, and ensuring seamless check-ins, check-outs, and guest services. The ideal candidate is a confident leader with excellent communication and organizational skills, committed to delivering outstanding service and exceeding guest expectations.
Key Responsibilities
Guest Experience & Service Excellence
- Ensure a warm, professional, and efficient welcome for all guests.
- Address guest inquiries, complaints, and special requests promptly and effectively.
- Maintain high standards of customer service to enhance guest satisfaction.
Team Leadership & Staff Management
- Supervise, train, and motivate front office staff to deliver exceptional service.
- Develop work schedules to ensure adequate coverage at all times.
- Conduct regular team meetings and performance evaluations.
Operational Management
- Oversee daily front office operations, including check-in, check-out, and reservations.
- Monitor room availability, occupancy rates, and ensure accurate room assignments.
- Coordinate with housekeeping, maintenance, and other departments for smooth operations.
Financial & Reporting Responsibilities
- Manage cash handling procedures and ensure accurate billing and invoicing.
- Prepare and analyze daily, weekly, and monthly front office reports.
- Monitor revenue streams and contribute to upselling strategies.
Crisis Management
- Act as the main point of contact during emergencies, ensuring guest and staff safety.
- Handle unexpected issues with professionalism and efficiency.
Qualifications & Skills
- Education: Diploma or degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum 3-5 years of front office experience, with at least 2 years in a supervisory or managerial role. Experience in a resort environment is a plus.
- Skills:
- Strong leadership and interpersonal skills.
- Excellent communication in English; proficiency in Russian and/or other languages is an advantage.
- Proficiency in Property Management/Booking Systems.
- Ability to handle multiple tasks under pressure with attention to detail.
Why Join Us?
- Be part of a passionate, hard working team in a beachside setting.
- Competitive salary, performance-based incentives and leadership opportunities.
- Accommodation and meals provided.
- A beautiful, beachfront location with access to recreational activities.
How to Apply
Send your resume and cover letter including a photograph of yourself, with contact telephone number and details of two non related referees.
Email: [email protected]
