Sales & Customer Service Manager | Sales & Customer Service Executive
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
SYD CAR KING PTY LTD
Sales & Customer Service Manager
JOB DESCRIPTION
We are hiring an experienced sales and customer service manager to help us keep growing. If you're dedicated and ambitious, SYD Carking company is an excellent place to grow your career, don’t hesitate to apply.
RESPONSIBILITIES
- Develop and implement sales strategies to achieve revenue targets.
- Research market trends, competitors, and customer preferences to identify new opportunities.
- Monitor and analyze team performance metrics, providing regular reports to management.
- Analyze market trends and competitor activities to identify opportunities for growth.
- Work closely with marketing, product, and operations teams to align strategies.
- Conduct regular training and development sessions for team members.
- Create training sessions to uplift the team in negotiation and selling techniques.
- Prepare sales forecasts, budgets, and reports for senior management.
QUALIFICATIONS
- Associate or bachelor's degree or equivalent experience preferred. MBA Preferred.
- 5+ years of managerial sales & customer service experience.
- Ability to cooperate with and support other members of customer service team.
- Willingness to interact daily with customers from a wide range of cultures and backgrounds.
- Must be comfortable working independently and making minor decisions without direct supervision.
- Knowledge of customer service best practices and desire to participate in trainings and professional development.
Gross Salary:
LKR 200K + Attractive Commissions & Bonus
Sales & Customer Service Executive
RESPONSIBILITIES
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services.
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
- Maintain a positive image of the company and its brand at all times.
- Foster a positive and pleasant working relationship with members of the customer service sales team.
- Accurately record customer demographics, sales orders, or other information digitally or in written form.
QUALIFICATIONS
- 2+ years of customer service or sales experience preferred.
- Ability to cooperate with and support other members of customer service team.
- Strong verbal communication skills in the English language.
- Willingness to interact daily with customers from a wide range of cultures and backgrounds.
- Knowledge of customer service best practices and desire to participate in trainings and professional development.
If you are applying, please make sure to clearly mention the position you are applying for in your application.
Send your resume & cover letter to [email protected] or +94 756009262
For more information visit www.sydneycarking.com.au
