Provide first-level (L1) technical support to employees, resolving hardware and software issues promptly
Assist in the setup and configuration of computers, printers, and other IT equipment
Respond to IT support requests via email, phone, or in person and escalate issues when necessary
Perform routine maintenance on workstations and other IT assets to ensure optimal performance
Install software updates, patches, and antivirus programs
Monitor system performance and report any anomalies
Assist in troubleshooting basic network connectivity issues (Wi-Fi, LAN, VPN)
Support the configuration and maintenance of network devices under supervision
Maintain an updated inventory of IT equipment and software licenses
Document IT support activities and create user guides for common tasks
Prepare regular reports on IT support tickets and system performance
Work closely with senior IT team members to implement IT projects and initiatives
Assist in the onboarding process by setting up accounts and devices for new employees

Diploma (NVQ 4) or higher in Information Technology, Computer Science, or a related field
1+ years of experience in an IT support or related role
Preferred Certifications (Optional): Computer A+ or similar entry-level certification

Candidate should be willing to join on contract basis.