Job Description
Join Cinnamon Hotels & Resorts
Sri Lanka's largest hotel chain, with a portfolio of 17 hotels and resorts in Sri Lanka and the Maldives, including the iconic US$1.4 Billion Cinnamon Life at City of Dreams Sri Lanka. As a member of John Keells Holdings PLC, one of Sri Lanka's largest listed conglomerates, we offer inspiring career opportunities.
Role Overview:
As a Guest Service Executive at Cinnamon Lodge Habarana, you will be the first point of contact for our guests, managing reservations, check ins, check outs, and delivering exceptional service throughout their stay.
Your responsibilities will include:
- Managing guest reservations, arrivals, and departures efficiently and professionally.
- Providing accurate information about rooms, rates, and amenities.
- Handling guest complaints in a timely and courteous manner.
- Coordinating with departments to meet special requests.
- Upselling services and facilities when appropriate.
- Maintaining updated records of bookings, payments, and guest profiles.
Qualifications:
- Proven ability to deliver outstanding guest experiences in a fast-paced environment.
- Prior experience as a front desk agent, receptionist, or in a similar role at a star class hotel.
- Strong communication, decision making, and organisational skills.
If you're passionate about delivering unparalleled guest experiences and thrive in a creative, collaborative environment, we invite you to explore a career with us. Click to Apply and set off on a journey where your passion goes hand in hand with excellence.
