Job Description
WE'RE HIRING
Call Center Officers – Female (Immediately)
Join our team at TFS and be the voice behind Sri Lanka’s most exciting fashion retail brand! If you’re a confident communicator with a passion for customer service, this is your chance to grow with a dynamic team. If you meet the qualifications mentioned below, Please send your resume to mentioned email with the subject line "Call Center Officer"
Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy
- Provide accurate information on products, promotions, and branch locations
- Manage customer inquiries, complaints, and feedback efficiently
- Record and update customer interactions and follow up when necessary
- Coordinate with showroom teams to ensure prompt issue resolution
- Maintain a positive, helpful attitude at all times
Qualifications
- Previous experience in a call center is mandatory
- Excellent verbal communication and telephone etiquette
- Basic computer literacy (Email, Excel, G-Sheets, etc.)
- Female candidate aged 18 - 22 years old
- Pleasant, punctual, and customer-focused personality
- Fluent in English, Tamil, and Sinhala
Working Detail
- Working Hours - 9:30 AM to 6:30 PM
- Willingness to handle the customer hotline beyond regular working hours
- 4 Off days per month (candidates must be willing to work on weekends)
- Location - Nugegoda or Bambalapitiya
- Package - Starting from Rs 50,000/- (based on experience and skills)
[email protected] for details 077 538 6933
Discover “TFS” – The Fashion Store
TFS is a leading fashion retail showroom with vibrant branches in Bambalapitiya, Nugegoda, Koswatta & Borella, and an exciting new opening in Kandy soon! We offer trendy apparel and unmatched prices, delivering fashion-forward styles to thousands of happy customers daily. Be a part of our growing team and help us create exceptional shopping experiences across Sri Lanka.
