Job Description
Position:
Guest Services Supervisor—Italian / French Speaking
Location:
Vilamendhoo Island Resort & Spa, South Ari Atoll, Maldives
Summary of Responsibilities:
- To promote and develop loyalty from hotel guests by positively reacting to their needs, and promoting a high level of personalized guest service.
- Required to be at seaplane platform for guest arrival and departure. Brief the guests on the arrival and departure process as well as the resort information.
- Liase with all departments, check all guest requirements and ensure that these are executed on day of arrivals.
- To handle guest comments / complaints, taking immediate action to ensure first point of contact resolution. Answer and resolve effectively guest queries, liaising with on-island Tour Company representatives, Front Office, Reservations and other supporting operation department.
- Maintain regular contact with VIPs, long stay guests and repeat guests.
- Update guest profiles and check the existing one.
Qualifications:
- Female with minimum 1-2 years Front office/Guest Relations experience or in the same capacity is an advantage
- Advanced Opera & Microsoft Offices knowledge
- Ability to read, listen and communicate effectively in English and Italian or French language, both verbally and in writing. Additionally, Russian, Spanish or other language are an advantage.
Application Information:
Interested applicants, please visit www.crownandchamparesorts.com/careers.html or send your CV to [email protected] on or before May 22, 2025. Only shortlisted candidates will be notified.
