IT Help Desk & Data Entry Support Officer
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
Job Title:
IT Help Desk & Data Entry Support Officer
Location:
Quest Personnel Sri Lanka
Employment Type:
Full time Monday to Friday 9 am to 5pm
Reports To:
Office Manager SL / IT Manager AU / Branch Managers AU
About the Role
We are seeking a detail-oriented and customer-focused individual to join our team as an IT Help Desk & Data Entry Support Officer. This dual-function role combines basic technical support with high-volume data entry and administrative tasks, playing a vital role in supporting candidates throughout their onboarding journey.
Key Responsibilities
Data Entry & Administration
- Accurately input candidate details and job application data from Seek into our internal system (ClickUp)
- Maintain up-to-date records of filled shifts, candidate progress, and key communications
- Assist with reporting by ensuring data accuracy and consistency
- Perform general administrative tasks as required to support recruitment workflows
Help Desk Support
- Provide basic first-level technical support to candidates completing online inductions via mobile or tablet
- Troubleshoot common issues such as login problems, file upload errors, and navigation difficulties
- Offer friendly, clear guidance to ensure a smooth candidate experience
- Escalate more complex issues to the appropriate internal team if required
Key Skills & Attributes
- Strong attention to detail and a high degree of accuracy in data entry
- Excellent verbal and written communication skills
- Confidence in using web-based platforms and mobile applications
- Patient, approachable, and solution-focused when assisting users
- Ability to work independently and manage time effectively
Preferred Experience
- Previous experience in an administrative, customer service, or help desk role
- Familiarity with platforms like ClickUp, Seek, or similar ATS/CRM systems is a plus
- Basic understanding of troubleshooting on mobile and web-based apps
Please email your CV to [email protected] with a cover letter confirming the following:
- Salary expectations
- Notice period / commencement date
- English Verbal and Written skill level
