Job Description
Qualifications and Experience
- Bachelor's Degree/ Diploma/ Certificate course in IT, Computing, Networking or etc.
- Minimum of 1 year relevant work experience.
- Troubleshooting skills in Windows Server 2003, 2010, 2016 environments, Microsoft 365, would be an added advantage.
- Advance knowledge in AV systems, spam, NAS, H/W and S/W firewall systems would be an added advantage.
- Experience in remote monitoring and management platforms would be an added advantage.
- Good understanding on LAN/WAN/TCP/IP, DNS, DHCP, 115, Active Directory etc.
- Experience in working in a MSP environment is highly regarded.
- VoIP Phone Systems. (3CX desirable)
- Ticketing System Software.
Role Description
The IT Support Engineer is responsible for providing a high level of support to our customers. As part of our Network Support Engineers team, you will have a great demonstrable understanding in technical infrastructure and level 2 support space. You will have a strong client-centric service approach. Importantly, your role is to provide exceptional support across corporate hardware and Software Systems. You are someone who enjoys solving problems coupled with the ability to effectively communicate across all levels of the business.
Skills and Personal Attributes
- Excellent communication skills in both written and spoken English is MUST.
- Excellent customer servicing skills.
- Ability to work independently with minimum super vision in a team environment.
- Strong interpersonal skills in listening, problem solving, assertiveness, decision making and negotiations.
- Remote working environment (Work from Home).
- 45 hours/week (Weekdays - Melbourne time).
If you see yourself suitable for the above position, Please send your CV to [email protected].
