Job Description
Sports Center Assistant
As a member of the Front Office Department, he/she shall be responsible for overseeing Recreation Center operations, ensuring personalized guest service, cleanliness, safety, and efficient resource use, enhancing the overall Velassaru experience.
Requirements / Qualification
- Minimum of 1 year experience in a hospitality or front office-related role.
- Experience in guest-facing roles with a strong service-oriented mindset.
- Basic knowledge of hotel systems (Opera/Fidelio preferred) and Microsoft Office packages.
- Excellent interpersonal and communication skills.
- Highly organized, detail-oriented, and proactive.
- Fluent in verbal and written English.
- Physically fit and willing to engage in active tasks related to sports and recreational activities.
Key Duties / Responsibilities
- Responsible for the overall operation, hygiene, cleanliness, and safety of equipment and furniture within the Recreation Center, in accordance with hotel standards.
- Provide prompt, friendly, and personalized service to all guests utilizing the Recreation Center.
- Coordinate daily with Housekeeping for cleaning and preparation of Day Use and Shower Rooms.
- Manage tennis court bookings and assist guests with tennis equipment.
- Report any repair or maintenance needs of furniture and equipment to supervisors.
- Attend departmental and resort-wide training to enhance guest service and comply with health and safety standards.
- Promote a culture of cooperation and teamwork by assisting colleagues with their duties.
- Ensure adherence to hotel grooming and appearance standards at all times.
- Perform any additional duties assigned by Front Office.
