Job Description
JOB SUMMARY:
We are seeking a dynamic and personable German Speaking Guest Relation Officer to join our team at Diamonds Athuruga. The ideal candidate will be passionate about delivering exceptional guest experiences and fluent in both German and English. This role is pivotal in ensuring our German-speaking guests feel welcomed, understood, and cared for throughout their stay.
KEY RESPONSIBILITIES AND REQUIREMENTS:
- Serve as the primary point of contact for German-speaking guests and other guests, ensuring clear communication and personalized service
- Welcome guests upon arrival and assist with check-in and Resort orientation
- Handle guest inquiries, feedback and complaints with professionalism and efficiency
- Collaborate with front office, housekeeping and other departments to meet guest expectations
- Coordinate and promote resort activities, excursions and special events
- Translate key guest information and communication materials between German and English
- Maintain accurate records of guest preferences and feedback for continuous improvement
- Prior experience in hospitality and fluency in German and English are mandatory; knowledge of Italian is an advantage. Prior experience working in Maldives resorts is an advantage.
If you are passionate about fostering employee growth and delivering exceptional learning experiences, we invite you to join our team! Please email your resume, along with two references (names and contact details), a copy of your passport or ID, your educational and work certificates, and a recent photograph, to
