Job Description
Designation: Service Advisor (Service & Mechanic)
We are leading company providing vehicle services to all kind of vehicle repairs in Biyagama. We are looking for an energetic candidate for the post of Service Advisor.
Experience and qualifications
- Complete the NVQ Level 4 or 5
- 3 to 4 years overall experience in an automobile dealership or a reputed multi brand workshop out of which a minimum of 2 years should be as a Service Advisor.
- A degree/ Diploma in Automobile/ Mechanical Engineering would be Preferred.
- Good knowledge about Detailing and running repairs would be an advantage.
- Ability to Customer Handling.
- Need to have understanding about the vehicle spare parts.
- Manageable in English & MS Office Package.
- Excellent communication skill & presentation skills.
- Valid driving and riding license
- Ability to make quotations
Duties & Responsibilities
- Schedule service appointments with the customers, in accordance with work flow in the Service Center.
- Communicates with customer to share nature of mechanical problems detected, as well as potential problems which may arise which the customer was not aware of.
- Ensures that customer is in agreement with all service work to be conducted in his / her vehicles, as well as has knowledge of approximate cost of such repairs.
- Ensures that Customer signs the repair / service agreement.
- Maintains a transparent, friendly, professional relationship with the customer throughout repair period in line with ensuring that customer trust has been gained.
- Follows up with the progress of each repair order and immediately contacts customer regarding any changes in the estimate or time promised for such repairs.
- Delivers the vehicle to the customer and is always available to respond to customer queries.
Salary Range
If the work experience is more than two years, the salary will be Rs. 55,000.00 and more than ten years, the salary can be Rs. 75,000.00 or more (subject to conditions).
- Attractive salary package will be offered depending on qualifications & experience.
- Working Hours: Tuesday to Sunday 7.30 AM - 5.30 PM
- Leave Days: Monday & Poya day
- Free Meal and Accommodation.
Please Email your application containing duty completed curriculum vitae (CV) with names, email address & contact numbers of two nonrelated reference.
To [email protected] or call us on 070-6912342, 070-6912343
Company Address: No.730/2/A, Kottunna Road, Heyanthuduwa.
