Job Description
Position: - Implementation Consultant
Questions to ask the candidates before applying
- Monthly Gross Salary in Sri Lankan Rupees
- Notice Period
- Current Location in Sri Lanka
- Proficiency in English (Yes/No)
- Open to travel to customer location, when required (Yes/No)
About the company
WFX is the world's leading provider of cloud-based enterprise software for the fashion industry with 35,000+ users across 50+ countries. Fashion businesses use WFX products to increase their productivity, reduce time to market, control overhead, improve customer satisfaction, and maximize profitability. With an employee-first philosophy, WFX has an open communication culture with a clear focus on collaboration, team bonding, genuine appreciation, and constructive feedback.
Principal Duties and Responsibilities:
- Assist in gathering and documenting the requirement specifications from existing clients.
- Provide training on the usage of the assigned product modules to the client team, including end users as well as system admin.
- Collect required customer data and configure product system before it goes live. Also train the customer’s system admin on uploading and configuring the system in future.
- Assist in coordinating with technical team, as well as coordinate if required, regarding the status of new developments/technical issues faced by clients, and ensure the client is well informed regarding any changes in delivery schedule.
- Create relevant test cases and perform end user testing post a new development or bug fix to ensure client requirements are being fulfilled.
- Troubleshoot existing functionality in case of client reported bugs/issues, provide explanation to the client or assign to the technical team if required, and suggest an alternate solution in the meanwhile, if possible.
- Support the going live process at client’s end, i.e. when customer starts using the product commercially, by assisting the client end users wherever required, answering their queries, and solving any problems.
Qualifications:
Education:
- Bachelor’s degree in IT, Computer Science, or a related technical field (preferred)
Experience:
- 2-5 years
Job Location:
- Colombo, Sri Lanka
Technical Skills (Preferred):
- Practical knowledge of SQL
Other Skills:
- High customer orientation and relationship management abilities
- Proficiency in English Language
- Willing to travel to customer locations, when required
- Excellent listening and problem-solving skills
- Strong written and verbal communication skills
- Team-oriented with a collaborative work style
- Ability to handle pressure and meet deadlines
Please feel free to send your resume to [email protected]
