Job Description
WE ARE HIRING
COLLECTION EXECUTIVE
Tellida (Pvt) Ltd is an ISO 27001 certified Business Process Management (BPM) service provider based in Colombo, Sri Lanka and we currently provide Finance and Accounting, Legal Process Outsourcing, Remote IT support and Contact Centre Services to our Clients in the UK, Australia, Singapore and New Zealand.
Be a part of the Collection Team and gain valuable experience and global exposure.
Responsibilities
- Contact clients and customers to collect outstanding debts
- Negotiate flexible payment plans and settlements
- Maintain accurate records of collection activities and customer interactions
- Collaborate seamlessly with finance and account teams to swiftly resolve payment discrepancies
- Maintain consistent follow-up and escalates difficult cases as needed
- Provide exceptional customer service, demonstrating a firm yet empathetic approach
Requirements
- Minimum 2 years’ experience in debt collection, credit control, or related role
- Strong communication and negotiation skills with an ability to handle difficult conversations
- Results-driven with a track record of meeting or exceeding collection targets
- Comfortable working under UK and/or international business hours
- Excellent organizational skills and attention to detail
- Ability to work independently and as part of a dynamic team
- Experience with CRM or collections software is a plus
UK CALENDAR | SHIFT: 13.30PM TO 22.30PM | REMOTE WORK MODE
If you're ready to join a dynamic and collaborative team, send your resume along with two non-related referees to [email protected]. Please mention "Collection Executive" in the subject line.
