Job Description
Come join our team as a
Supervisor - Loyalty Operations
What you need to do
- Drive and monitor Nexus member registrations to meet acquisition targets through in-store initiatives and targeted campaigns.
- Lead and execute strategic loyalty initiatives such as FOC drives, incentive programs, and awareness campaigns to boost membership engagement.
- Ensure the accurate, timely, and complete processing of member data and profile updates.
- Strengthen and optimize back-end processes to uphold data integrity and prevent fraud.
- Conduct training sessions and provide ongoing support to stakeholders, ensuring a clear understanding of program processes and benefits.
- Monitor compliance with all retail outlets, including support during new store openings.
- Coordinate the dispatch of member communications, including SMS campaigns, ensuring timely and error-free execution.
- Support member churn reduction and reactivation efforts and lead the operational execution of the E-Voucher program.
- Serve as the primary point of contact for operational matters related to loyalty initiatives.
- Handle customer inquiries related to PDPA (Personal Data Protection Act), including data access, amendments, and deletion requests.
- Ensure all customer concerns are properly recorded and managed in line with data protection and regulatory standards.
- Respond promptly to queries regarding Personally Identifiable Information (PII) and collaborate with internal teams for resolution.
What we are looking for
- A Degree or Diploma in Business Administration, Marketing, Management, or a related field.
- Prior experience in a customer-oriented role or working with data management systems is an added advantage.
- A Distinction in Mathematics and English at GCE Ordinary Level is preferred.
- Strong attention to detail and high levels of accuracy and diligence in task execution.
- Ability to work effectively under pressure and meet tight deadlines.
- Solid analytical skills and a results-oriented mindset.
- Highly organized with the ability to drive tasks across multiple stores and internal teams.
If interested, please send your CV to [email protected] within 10 days of the advertisement. Please mention the position you’re applying for in the subject header.
“By applying, you consent to the processing of your personal information for recruitment purposes and acknowledge that reference checks may be conducted.”
The John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals to join our team.
