Hotel Manager | Front Desk Executive | Receptionist
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
JOB DESCRIPTION:
We are seeking a passionate, energetic, and customer-focused individual to join our dynamic team! If you are self-motivated, eager to contribute to the success of our operations, and excited about elevating guest experiences, this is the perfect opportunity for you. As part of our team, you'll help drive customer satisfaction, boost sales, and build a stellar reputation for our property both locally and globally.
RESPONSIBILITIES:
HOTEL MANAGER
- Lead and inspire a high-performing team by overseeing staff supervision, recruitment, and training.
- Streamline workflows and enhance operational efficiency to provide top-notch service.
- Ensure exceptional guest experiences by maintaining the highest standards of customer satisfaction and quality control.
- Promote the property by networking with travel agents, attending industry fairs, and creating captivating marketing materials like brochures and event promotions.
- Drive sales growth and consistently meet monthly performance targets.
- Manage inventory and purchasing with a keen eye for detail to ensure seamless operations.
- Champion sustainability initiatives by leading the charge to transform the property into a more eco-friendly and sustainable destination.
FRONT DESK EXECUTIVE/RECEPTIONIST
- Create memorable first impressions by greeting guests, assisting with check-ins, and providing seamless guest registration.
- Manage reservations and sales through online booking engines and collaborate with clients, travel agents, and partners to secure bookings.
- Develop and execute engaging social media strategies, creating content for platforms like blogs, forums, Twitter, LinkedIn, and Facebook to boost our online presence.
WHO WE ARE?
We are an intimate, 16-room boutique hotel, nestled amidst lush greenery and just a short walk from the serene ocean in the vibrant capital city of Colombo, Sri Lanka. With a perfect blend of comfort, style, and personalized service, we provide our guests with an unforgettable escape in one of the world’s most dynamic cities.
REQUIREMENTS:
- Fluent in written & spoken English.
- Experience in the hotel industry.
- Energetic, social, with excellent PR skills.
- Flexible with work hours.
- Social media & online marketing skills (preferred).
- High integrity and ethics.
- Proficient in Microsoft Office.
- Adobe Illustrator/Photoshop or multimedia skills (preferred).
- Knowledge of French or German is a plus.
Join us and help create unforgettable experiences for our guests while fostering a culture of growth, sustainability, and excellence. If you’re passionate about hospitality and ready to make a real impact, we want to hear from you!
Email us: [email protected]
