Call Center Executive
Customer Service / Public Relations / Call Center
About the Employer
- United Motors Lanka PLC
Sri Lanka
Job Description
Shift Gears to Success
Build Your Career with Us
United Motors Lanka PLC has been moving people in comfort for over 80 years. As we continue to drive new standards of service and engineering excellence, we are expanding our operations island-wide and are seeking passionate, smart and disciplined individuals to fill the following vacancy.
Call Center Executive
We are looking for an Inbound/Outbound Call Center Agent. You will be the primary point of contact for customers, handling both incoming and outgoing calls. Your responsibilities will include addressing customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. You will also make outbound calls for follow-ups, sales, surveys, or appointment scheduling. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential to succeed in this role. This position requires multitasking, attention to detail, and the ability to work in a fast-paced environment while maintaining professionalism and efficiency.
Candidate Profile:
- Fluency in both Sinhala & English language is essential while ability to speak Tamil would be an added advantage.
- Previous experience in handling customer service or call center operations would be an added advantage.
- Basic computer literacy, including MS Office Suite.
- Good team player with a passion for customer service.
- Ability to work during weekends and on a roaster basis when required.
- School leavers are encouraged to apply.
Responsibilities:
- Handle inbound and outbound calls, emails, and chats in a timely and professional manner.
- Assist customers with product or service-related inquiries, complaints, and troubleshooting.
- Provide accurate information about company products, services, and policies.
- Resolve customer issues efficiently or escalate them to the appropriate department when necessary.
- Accurately document customer interactions, transactions, and feedback in the CRM system.
- Maintain detailed records of customer issues, resolutions, and follow-up actions.
- Generate reports on customer inquiries, complaints, and resolutions as required.
- Work collaboratively with team members and other departments to resolve customer issues.
Why Join Us?
If you are a driven professional with a passion for sales and a desire to take on a challenging yet rewarding role, we invite you to apply. This is an excellent opportunity to grow your career in a dynamic and supportive environment.
Canvassing in any form will be a disqualification. If you are confident that you satisfy the above requirements, please email or post your resume with the contact details of two non-related referees to reach us within 07 days of this advertisement. Addressed to General Manager (Human Resources & Administration)
United Motors Lanka PLC
No.100, Hyde Park Corner, Colombo 02.
E-mail: [email protected] | Website: www.unitedmotors.lk
