E-commerce Customer Care Officer - Female
Customer Service / Public Relations / Call Center
About the Employer
Job Description
E-commerce Customer Care Officer-Female
We are seeking a talented Customer Care officer Female to join our team. The Ideal candidate should manage to work with:
- Handling Inquiries: Answer phone calls, emails, or other forms of communication from customers.
- Problem Solving: Identify customer needs, assess issues, and find effective solutions.
- Information Provision: Provide accurate, timely, and helpful information to customers.
- Record Keeping: Maintain detailed records of customer interactions, including issues and resolutions.
- Follow-up: Ensure that issues are resolved completely and follow up with customers to confirm satisfaction.
- Relationship Building: Establish and maintain positive relationships with customers by being helpful, courteous, and empathetic.
- Communication: Excellent verbal and written communication skills are essential for interacting with customers. Knowledge on Tamil would be added an advantage.
- Problem-Solving: Ability to analyze customer issues and find effective solutions.
- Empathy: Ability to understand and connect with customers' needs and feelings.
- Interpersonal Skills: Ability to build rapport and maintain positive relationships with customers.
- Product Knowledge: Understanding of the products or services being offered to customers.
- Excellent organizing and multitasking skills.
Additional Responsibilities:
- May be involved in processing customer accounts and orders.
- May handle returns, exchanges, or refunds.
- May assist with marketing or promotional activities.
- May provide feedback to management on customer issues and needs.
Please submit your resume along with two non-related referees to email address [email protected]. We look forward to reviewing your application and potentially welcoming you to our dynamic team at Beauty Essentials.lk at Rajagiriya.
