Assistant Manager | Manager - IT Infrastructure
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
OVERVIEW
IT Infrastructure role to oversee IT operations, network support, and information security across two key markets: ikman in Sri Lanka and bikroy in Bangladesh.
RESPONSIBILITIES
- Manage day-to-day IT operations, ensuring high availability and performance of systems in both markets.
- Oversee network support, including troubleshooting network issues, optimizing network performance, and implementing network security measures.
- Develop and enforce information security policies and procedures to protect company data and systems in Sri Lanka and Bangladesh.
- Collaborate with cross-functional teams to understand business requirements and align IT infrastructure accordingly.
- Plan and execute IT infrastructure projects, such as system upgrades and migrations.
- Manage IT vendor relationships and ensure service level agreements (SLAs) are met.
- Provide leadership and guidance to the IT infrastructure team, including training and performance management.
QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
- Relevant certifications such as ITIL, CCNP, CompTIA Security+, etc.
EXPERIENCES
- Minimum 5–7 years of experience in IT infrastructure management, with at least 2 years in a managerial role.
- Experience managing IT operations across multiple geographical locations is highly desirable.
- Strong knowledge of network technologies, including LAN, WAN, and wireless networks.
- In-depth understanding of information security best practices and compliance requirements.
- Proven track record in leading and managing IT infrastructure projects.
- Excellent communication and leadership skills to work effectively with teams in different markets.
Please send your updated resume to [email protected] within 14 days of this advertisement.
