Job Description
Team Leader: Customer Service
- Type: Full-time
- Salary: Highly Competitive LKR
- Location: Colombo 03
Job description
- Create and manage roster every week.
- Lead and support the customer service team across chat and calls.
- Monitor performance and ensure quick response times.
- Coordinate with fulfillment partners for timely deliveries.
- Guide the team through quick order processing and admin tasks.
Email CV to apply: [email protected]
Qualifications
- Strong leadership skills with the ability to motivate and manage a team.
- Strong sense of time management and ability to handle pressure & multitask.
- Fluent in English and Sinhala.
- Willingness to do what it takes to get the job done with a proactive attitude.
- Working knowledge of Excel/Sheets.
- Able to commute to and from work (Colombo 03).
Salary and Benefits
- Highly competitive salary package.
- Meals provided.
- Get a signing bonus in 3 months.
- Get a confirmation bonus in 6 months.
- Overtime included with 2x pay.
- Flexible shift management.
- Two days off per week.
- Great startup working environment with plenty of growth opportunities.
We want someone like you!
Email your CV to [email protected]
Learn more about us at www.coho.lk
