Job Description
Job Role
- Deliver first-line technical support for desktops, laptops, network infrastructure, and related systems, including the installation, configuration, and advanced troubleshooting of Microsoft Windows client and Server environments.
- Administer and maintain Microsoft 365 (Office 365) and other cloud-based applications, ensuring robust performance, security compliance, and uninterrupted service for end-users.
- Perform comprehensive hardware diagnostics and repairs for desktops, laptops, printers, and peripheral devices, minimizing downtime and enhancing overall operational efficiency.
Requirements
Qualifications
- IT Degree or HND in ICT
- Minimum of 1 year of experience in providing remote desktop and software support
- Experience in Network & System Administration on the Windows Platform
- Experience in Firewall & Router configurations
- Creating and managing VPN
- Experience of Microsoft Windows Server and client platforms, Active Directory and IIS (Microsoft Certification would be an advantage)
- Good knowledge in cloud-based products and solutions.
Skills
- Proficient in English, demonstrating exceptional verbal communication skills and a strong aptitude for written communication.
- Troubleshooting Skills with minimum supervision.
