Customer Service & Administration Officer - Female
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Job Opportunity: Customer Service & Administration Officer (Female)
Location: Colombo, Sri Lanka
Head Office: Australia
About the Role:
A dynamic and energetic lady with a pleasing personality is sought to join our team at a leading vehicle dealership company with its headquarters based in Australia. This position offers an exciting opportunity for long-term career growth and involves working closely with both local and international clients. The ideal candidate will have a passion for customer service and administration and be comfortable with the operational needs of a growing company.
Key Responsibilities:
- Answer incoming phone calls and respond to client emails promptly and professionally.
- Process customer service and repair bookings, accurately entering them into our ERP software.
- Handle and respond to customer inquiries in a timely and helpful manner.
- Develop and maintain strong relationships with new and existing clients.
- Prepare and send out required daily reports to management.
- Perform basic administrative tasks such as record keeping and document management.
- Collaborate effectively with team members and contribute to operational improvements.
- Ensure that communication and documentation are kept up to date and compliant with company standards.
Required Skills & Qualifications:
- Fluent in English with excellent communication skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to work independently and meet deadlines with minimal supervision.
- Professional demeanor with a friendly and approachable personality.
- Ability to handle multiple tasks effectively while maintaining a high level of customer satisfaction.
- Background of Call Centre, Admin related work experience will be advantageous.
- Flexible with work hours, as the position requires working during Australian business hours (3 AM to 12 PM SL time, September to April; 4 AM to 1 PM SL time, April to September).
Additional Information:
- This is a work from office-based role. Transport to the office will be reimbursed.
- A competitive salary package above industry standards is on offer for the right candidate.
- Candidates must be self-motivated, proactive, and able to manage work independently.
How to Apply:
If you are passionate about customer service and administration and want to be part of an exciting global operation, please send your resume along with a cover letter outlining your experience and suitability for this position to [email protected].
