Job Description
OTA & Reservation Executive
Key Responsibility
- Manage and monitor OTA platforms (e.g., Booking.com, Agoda, Expedia) including rate updates, availability, and content accuracy.
- Process all direct and third-party reservations in a timely and efficient manner.
- Respond promptly to guest inquiries via email, phone, and OTA messaging platforms.
- Address and resolve guest complaints or special requests before, during, and after their stay.
- Coordinate with the front office and housekeeping to ensure smooth check-in, check-out, and room preparation.
- Implement promotional campaigns and packages on OTA channels as directed.
- Maintain accurate reservation records and ensure proper communication with relevant departments.
- Generate reservation and occupancy reports to support management decisions.
- Ensure rate parity across all distribution platforms.
Qualifications
- Minimum 2 years’ experience in reservations, front office, or OTA coordination in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in OTA extranets and hotel reservation systems (e.g., PMS, Channel Manager).
- Attention to detail and strong organizational skills.
- Ability to work independently and under pressure.
- Fluent in English; Sinhala and/or Tamil is an added advantage.
Key Competencies
- Guest-focused mindset.
- Team coordination.
- Confidentiality and professionalism.
- Tech-savvy and detail-oriented.
- Problem-solving and adaptability.
An attractive salary will be given along with the service charge. If you feel that you are suitable for this position, kindly forward your updated CV within 14 days of this advertisement.
Human Resources Department,
Hotel Tree of Life, Yahalathenna, Barigama, Werellagama, Kandy.
[email protected]
081 249 9777
