Job Description
Responsibilities:
- Handle incoming inquiries for cargo space availability.
- Process cargo reservations and bookings using the airline's reservation system.
- Confirm bookings and ensure accurate entry of all necessary details.
- Provide excellent customer service to clients, addressing their needs and queries.
- Communicate effectively with ground handling agents, freight forwarders, and other relevant parties.
- Maximize cargo revenue through effective space management and pricing strategies.
- Identify and develop new business opportunities to increase cargo volume.
- Maintain accurate records of bookings, shipments, and transactions.
- Prepare regular reports on cargo operations and performance metrics.
- Analyze data to identify trends and areas for improvement.
Candidate Profile
- Minimum of 1-2 years of experience in basic cargo handling in the Airline or Service industry.
- Proficiency in MS Office Applications (Especially Excel and PowerPoint).
- Possess excellent communication skills.
Just like how an acorn grows into a mighty oak tree, we have embarked on a journey of growth to become a leader in the industries we operate. The core businesses of Acorn Group are Aviation, Destination Management, Travel Services, and Hotel & Villa Management. We also have diversified into Freight & Logistics, Business Management Services, and Education Management. Acorn Group has a regional footprint, operating in Sri Lanka, Maldives, Thailand, and UAE. We have partnerships with premier travel and aviation service providers to provide the best-in-class experiences for our customers.
As we expand our footprint regionally and move into new territories, our North Star is our commitment to curating seamless experiences for our clients, while leading the industry forward into a new and exciting age of travel.
