Service Engineer | Account Manager
About the Employer
Job Description
Fabristeel Lanka Pvt Ltd
Fabristeel-Lanka Pvt Limited, a local entity of Fabristeel Singapore Pte Ltd is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Job title:
Service Engineer/Account Manager (Title will be commensurate with experience)
Position Summary:
The Service Engineer's role is to provide back-end operational support, managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.
Required Experience:
Possess 3+ years of professional experience in the commercial kitchen and laundry equipment industry, with a strong background in equipment management, project execution, operations, maintenance, and team coordination.
Key Accountability:
- Customer Relationship Management
- Manage a team of service technicians direct reports, and a few in-house subcontractors.
- Forecast, monitor, and document financial performance against plan.
- Manage end-end aftersales service delivery and account receivable, working in tandem with Finance and Local Com Sec.
Key Tasks and Responsibilities:
- Coordinates, prioritizes, and resolves issues encountered by the team.
- Optimizes the usage of manpower, standard time, equipment, and energy of the team.
- Escalates critical issues that will impact the business and manage quality issues.
- Contacts establish good relationship with customer & Dealers.
- Responds to key customer complaints and carry out customer satisfaction.
- Forecast, monitor, and document financial performance against plan.
- Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
- Manage a team of service technicians, and a few in-house subcontractors.
- Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
- Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoices.
- Responsible for contract renewals and simple repair quotations process.
- Performance Metrics:
- Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins.
Our office is located at No. 27/7 Ferry Lane Colombo 02. If keen, please feel free to contact us at 077 7246371 to make advance appointment first before coming to our office for any enquiry about this job role face-to-face interview.
CV to be forwarded to the following email addresses. Please note that only shortlisted candidates will be called for face-to-face interviews.
