Customer Care Agent - E-Commerce
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Customer Care Agent – E-Commerce
At Star, we’re a world-class apparel sourcing, design, and manufacturing company. We provide expert, seamless execution in product development, technical innovation, on-time delivery, and personalized customer service to ensure the best quality and value for each customer.
What we offer you:
- A collaborative and inclusive environment where your input makes a difference.
- Professional growth opportunities and mentoring from senior leaders.
We are a fast-growing e-commerce brand dedicated to providing exceptional products and seamless customer experiences across global markets. As we scale, we’re seeking a warm, detail-oriented, and experienced Customer Care Agent to join our support team remotely.
You are required to work remotely on USA hours and must be flexible with your working hours.
What you need to have:
- Fluent or native-level English (written and spoken)
- 1–3 years of experience in a customer care or support role (preferably in e-commerce)
- Familiarity with support platforms like Zendesk or any ticketing platform
- Excellent interpersonal and written communication skills
- Strong attention to detail, empathy, and a proactive problem-solving approach
- Able to work independently, remotely, and manage time effectively
Role Summary:
We’re looking for a highly proficient English speaker with strong written communication skills and experience in customer service, preferably within the e-commerce industry. You’ll handle customer queries through a ticketing system and ensure timely, empathetic, and effective responses that reflect our brand values.
Key Responsibilities:
- Manage incoming customer queries via our ticketing platform (e.g., Zendesk, Freshdesk, Gorgias, etc.)
- Resolve issues related to orders, shipping, returns, product inquiries, and general support
- Maintain a friendly, empathetic, and professional tone across all communication
- Escalate technical or complex issues appropriately to the internal team
- Collaborate with logistics, product, and tech teams to ensure resolution accuracy
- Assist in building customer care documentation and improving internal processes
If you fit the above criteria, we would like to hear from you. Please email your complete resume with names and contact details of two non-related references to [email protected] within 7 days of this advertisement.
STAR GARMENTS | PO Box 1, Ring Road 2, Phase 1 | Investment Promotion Zone | Katunayake | Sri Lanka
