Customer Experience & Engagement Partner (CEEP)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Customer Experience & Engagement Partner
Who We Are
At Curry King, we’re redefining how Sri Lanka enjoys authentic, ready-to-eat Rice & Curry meals — with technology, automation and a deep respect for tradition. Our products are crafted with precision, delivered with care and designed to fit the lives of today’s fast-moving urban crowd. As we grow, we’re looking for someone to be the voice, the smile and the spark behind our customer relationships.
Your Role: Customer Experience & Engagement Partner (CEEP)
This isn’t your traditional customer service job. As a CEEP, you will:
- Be the face of the brand, occasionally stepping out to interact with customers during campaigns, demos or activations.
- Operate at the heart of our Contact Centre, managing calls, messages, and inquiries with clarity and charisma.
- Own the customer journey — from a question to a confirmed order, ensuring every customer feels seen, heard and satisfied.
- Pitch in with the sales team, meeting potential customers face-to-face and converting interest into action.
- Collaborate with marketing, logistics and tech teams to improve service delivery and campaign effectiveness.
What You’ll Do
- Answer customer inquiries with empathy, professionalism, and a solutions-first mindset.
- Convert interest into successful sales through phone, chat, and in-person conversations.
- Visit businesses, offices, or events as part of curated sales campaigns and product demos.
- Use tools like WhatsApp, CRM dashboards, and internal platforms to manage leads and ensure follow-up.
- Report insights and feedback to improve our product, process, and experience.
- Be a cross-functional collaborator, working with marketing, delivery, and operations to make things happen.
Who You Are
- Young, energetic, and people-driven.
- Passionate about customer happiness, communication, and problem-solving.
- Confidence in speaking Sinhala and English (Tamil is a plus).
- Ready to travel within Colombo and interact face-to-face with customers.
- Tech-savvy enough to handle modern communication tools and apps.
- Open to feedback, eager to learn, and a team player who thrives in fast-paced environments.
Why Join Curry King?
- Be part of Sri Lanka’s most innovative food-tech venture.
- Learn from leaders in tech, marketing, and food production.
- Get access to a high-energy, young, collaborative culture.
- Work in an organization that blends tradition, technology, and taste.
- Opportunities for growth, learning, and leadership.
If you are a dynamic and forward-thinking Customer Experience & Engagement Partner with a passion for food processing technology innovation are encouraged to apply. Please apply via e-mail by sending an updated CV to [email protected] with the post applied for in the subject by 30th June 2025.
Curry King (Private) Limited, 55/72, Vauxhall Lane, Colombo 2, Sri Lanka. Post Code 00200
