Junior Executive / Executive - Call Center
Customer Service / Public Relations / Call Center
About the Employer
Job Description
VACANCY
“JUNIOR EXECETIVE” / “EXECETIVE” - CALL CENTER
“BE A PART OF HNB FINANCE VOICE”
The Job:
- Ensure excellent levels of customer service are delivered to all customers.
- Attending to Inbound / Outbound calls and non-voice contacts of the customer, professionally and responding to customer inquiries and complaints as per the defined standards and requirements.
- Ensure to provide comprehensive product and service details to the customers.
- Recording details of inquiries, complaints, comments/responses and action taken.
- Introducing our services to new prospective clients.
- Routing inbound/outbound calls / non-voice contacts to the appropriate business lines.
- Must possess good telephone etiquette, energetic, friendly and client orientation.
The Person:
- Age below 25 years.
- Pleasant personality with positive attitude.
- Other profiles – should have minimum 1-year experience in same industry or call Centre environment would be an advantage.
- Excellent communication skills in Sinhala and Tamil languages.
- Ability to speak, read and writing skills in English will be a definite plus.
- Willingness to work on Roster / Shifts and flexibility to work on weekends.
- Fair knowledge in financial industry.
- School Leavers are welcome to apply with successful completion of G.C.E. A/L or O/L with A/B pass for General English and Mathematics.
- Customer centric and excellent relationship management skills.
- Candidates from Colombo-05 city limits and Colombo suburbs are encouraged to apply.
- Multitasking and time-management skills, with the ability to prioritize tasks.
An attractive remuneration package will be offered to the right candidate, based on the qualifications, experience and competence.
If you are willing to take up the challenge, please send us your resume via e-mail OR post, along with the details of two non-related referees, within 10 days of this advertisement to the address given below or to [email protected].
Please indicate the post applied for and your preferred location on the top left-hand corner of the envelope or in the subject line of your e-mail.
DGM-Human Resources-CHRO
HNB Finance Plc, No 168, Nawala Road, Nugegoda, Sri Lanka.
Tel: 0112 176 262
E-mail: [email protected]
