Job Description
What you need to do
- Greet and assist customers as they enter the showroom or event location, providing basic information on vehicles and services.
- Maintain up-to-date basic knowledge of the vehicle lineup, financing options, and promotions.
- Handle customer complaints professionally and efficiently, working towards a satisfactory solution.
- Assist the sales team by directing customers to the sales team, and scheduling test drives.
- Gather customer feedback and insights to help improve service quality and customer experience.
What you need
- A higher diploma in business management or an equivalent qualification. A degree in business, marketing, or a related field is an added advantage.
- 3 years of experience in customer service, preferably within the automotive industry, is highly desirable.
- Strong interpersonal and communication skills. Fluency in three languages will be an added benefit.
- Strong ability to handle customer inquiries and resolve issues effectively.
- Familiarity with CRM software and Microsoft Office Suite.
If interested, please send your CV to [email protected] within 7 days of the advertisement.
Please mention the position as "Customer Relations Officer" in the subject header.
