Job Description
We Are Hiring
TEAM LEAD
(NIGHT SHIFT)
We are seeking a skilled driven Team Lead (Night shift) to oversee production teams, ensure timely delivery of client requirements, and maintain KPIs during night operations. This role is ideal for a professional with strong leadership skills and a background in healthcare revenue cycle management or international BPO services.
ROLES & RESPONSIBILITIES
- Forecast, plan, and allocate projects to the production team.
- Assist in preparing reports and supporting business cases.
- Ensure production output and accuracy meet client and management standards.
- Handle internal and external communications and queries.
- Monitor team performance and maintain KPIs.
- Act as a liaison between clients, management, and the operations team.
- Implement best practices to enhance existing workflows and productivity.
QUALIFICATIONS & EXPERIENCE
- Open to work according to standard US hours and calendar.
- Minimum 2 years of experience as ATL/TL in AR Collections, Account Management, or Client Services in healthcare RCM or similar roles in international BPO.
- Bachelor's degree in Business Management/Administration or equivalent qualifications.
- Excellent written and verbal English communication skills.
- High proficiency in Microsoft Excel, Word, and Outlook.
- Capability to create and revise Standard Operating Procedures.
- Strong time management and ability to meet deadlines.
APPLY NOW
12, Alfred House Gardens, Colombo 03
