Customer Service Executives - Night Shift
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We Are Hiring
CUSTOMER SERVICE EXECUTIVE (NIGHT SHIFT)
We are seeking dynamic and detail-oriented professionals to join our team as Customer Service Executives. If you have a strong analytical mindset and a passion for customer service, we invite you to apply.
ROLES & RESPONSIBILITIES
- Act as the first point of contact for all our clients, providing excellent service and follow up until resolution.
- Coordinating between internal departments & clients in resolving customer escalations.
- Meeting recurring goals regarding volume & quality.
- Maintaining all required reports & trackers to set the standards of the company.
QUALIFICATIONS & EXPERIENCE
- 6 months to 5 years of working experience in customer care field (Candidates with experience in the RCM / BPO industries are also encouraged to apply).
- Excellent command of English in written and spoken forms.
- Excellent knowledge in MS Excel and MS Word.
- High energy, self-driven, problem solving, and positive attitude with a strong desire to improve processes by continued research / education.
- Ability to work according to the US times and calendar. Working Hours are 6.30 PM to 3.30 AM.
APPLY NOW
12, Alfred House Gardens, Colombo 03
