Job Description
Join Eleanor Healthcare Group – A Leader in Health & Social Care
Position: System Analyst - Care Management
Location: Remote (with potential for hybrid working) – Sri Lanka
Working Hours: 40 hours a week – Based on Sri Lankan working time
Experience: Minimum 1 year in auditing or data analysis
Qualifications:
- A Levels with minimum 2 A passes for mainstream subjects (Math, Science, or Commerce streams)
- A bachelor’s degree in a related field (such as Data Analysis, Computer Science, Health Informatics, or Business Administration - English medium would be an advantage)
Who We Are
Eleanor Healthcare Group is a leading, independent healthcare provider with a legacy of excellence spanning over 45 years. Since 1979, we have been at the forefront of delivering high-quality home care, residential care, supported living, patient transport, and hospital logistics services, supporting thousands of NHS patients and individuals across the UK.
As a technology-driven organisation committed to innovation and the highest standards of care, we continue to expand our operations. We are excited to extend our back-office team offshore, offering opportunities to ambitious professionals in Sri Lanka. If you have a passion for compliance, a keen eye for detail, and want to be part of a forward-thinking healthcare organisation making a real impact, we’d love to hear from you.
About the Role – System Analyst - Care Management
We are looking for a highly skilled and detail-oriented Data Analyst to join our team. This role requires strong data analysis experience and excellent English communication skills. You will be responsible for assessing the performance of our care management system, identifying gaps and errors in user inputs, and evaluating the effectiveness of alerts and warnings. You will work closely with the senior management team to ensure the system operates at the highest standards, driving efficiency and accuracy in healthcare operations.
Key Responsibilities:
- Analyse System Data: Review and analyse the data from the care management system to identify gaps, errors, and inconsistencies generated by user inputs.
- Monitor Alerts & Warnings: Regularly monitor system alerts and warnings to assess their relevance, effectiveness, and accuracy. Provide feedback on how these can be improved to reduce errors and improve the user experience.
- Insight Report Generation: Create detailed, insightful reports for senior management that summarize findings related to system performance, user inputs, and potential operational challenges.
- Collaborate with Stakeholders: Work closely with various teams, including IT and care management, to understand the system’s functionality, identify areas needing improvement, and assist in implementing changes.
- Develop Recommendations: Based on your analysis, provide actionable recommendations to enhance system performance, user interaction, and the overall effectiveness of care management processes.
- Accuracy Assurance: Maintain a high level of accuracy and attention to detail when identifying system gaps, errors, and inconsistencies.
- Data Analysis & Visualization: Utilize data analytic tools and techniques to interpret trends and patterns in the system data. Although proficiency in specialized software is a plus, expertise in Microsoft Excel is essential for data analysis and reporting.
Key Requirements:
- Educational Background: A bachelor’s degree in a related field (such as Data Analysis, Computer Science, Health Informatics, or Business Administration).
- Analytical Thinking & Skills: Strong ability to think critically, analyze complex data, and identify patterns, issues, and areas for improvement within the care management system.
- Proven Analytical Skills: Exceptional analytical and problem-solving skills with a keen eye for detail. Experience in identifying and resolving system errors or inefficiencies is preferred.
- Communication Skills: Excellent written and verbal communication skills in English, with the ability to generate clear, concise, and professional reports for senior management.
- Proficiency in Microsoft Excel: Strong proficiency in Microsoft Excel, including the use of formulas, pivot tables, and data visualization tools to analyse and present data.
- Data Analysis Software (Advantageous): Familiarity with data analytics software (e.g., Tableau, Power BI, or similar) is advantageous but not required.
- Attention to Detail: A high level of attention to detail is critical to ensure accuracy when identifying and addressing system gaps and errors.
- Experience: Experience working in healthcare, care management, or similar sectors would be a plus.
Why Join Eleanor Healthcare Group?
- Be part of a reputable, growing healthcare organisation in the UK.
- Opportunity to make a significant impact on the efficiency and performance of our care management system.
- Work in a dynamic environment with a supportive team that values innovation and improvement.
- Exciting career opportunity with a competitive salary.
- Work remotely with the potential for hybrid working in the future.
- Join a supportive team committed to excellence in healthcare compliance.
This is a fantastic opportunity to join a dynamic, international team and contribute to the high-quality standards that define Eleanor Healthcare Group.
To find out more about Eleanor Healthcare Group, please visit https://www.eleanorhealthcaregroup.co.uk/
How to Apply:
If you meet the qualifications and are eager to grow with us, send your CV and cover letter to Ruth Gunasekera at [email protected]
Join us and be part of a healthcare organisation that truly makes a difference!
