Job Description
GENERAL MANAGER OR RESIDENT MANAGER
REQUIREMENTS
- Degree or Diploma in Hospitality Management
- At least 5 years experience in a 3 to 5 star Hotel as a manager
- Hands on experience MS office, MS excel, Power point etc.
- Being tri-lingual will be an added advantage.
RESPONSIBILITIES
- Oversees daily activities on the hotel property including front desk operations, reservations, concierge, food & beverages and customers service
- Support and work with all the Head of the Departments in all aspects of the Hotel, for smooth and efficient operations.
- Conduct operations team meeting to discuss operational matters, target, guest feedback and service recovery.
- Monitor purchases and requisitions of all the departments and allied receivables and payables.
- Inspecting all the departments for SOP implementation, to meet standards.
- Assessing and reviewing customers satisfaction and service recovery process.
- Regular meeting with the departments heads to review & train the staff, business matters and target, identifying staff learn in needs and assisting with Development, providing timely and constructive feedback.
- Cost management with profit maximizations, after hour shifts in form of Duty Manager on call 24 hours, and able to solve problems & handle emergencies in effective manner.
- Periodic Main Stores, Kitchen and Inventory / Cutlery checks.
- Any other duties assigned time to time by the managements.
The above position carries an attractive remuneration package along with other fringe benefits. Only the shortlisted candidates will be called for an interview.
Please forward your resume to [email protected] or whatsapp 077 769 6443, within two weeks from the advertisement.
TILKO JAFFNA CITY HOTEL
70/6, K.K.S Road, Jaffna, Srilanka
