Job Description
WE'RE HIRING
TRAINEE SITE SUPPORT ENGINEER - (EKALA)
Send your CV to: [email protected]
Responsibilities
- Provide technical support on trouble shooting issues in Desktops, Laptops, and all the other hardware equipment such as Printers, Desk phones, Network equipment Etc.
- Identify IT issues, trouble shooting and resolve with strong customer-focus and problem-solving attitude. And respond to assigned IT support tickets; resolve them within IT SLA with user satisfactions.
- Install and configure computer systems, operating systems, software systems, setup access and troubleshooting various IT issues with maintaining the stranded IT policies and procedures.
- Provide first line investigation and diagnosis of all incidents and IT support service requests. Perform regular (Daily/weekly/monthly) checks on service and systems and test the reliability of performed backups.
- Keep users informed about their IT Support Tickets and maintain required IT documentations and technical documentations.
- Collaborate with other IT team members and work on improving the current systems and practices. (O365 Team & ETC.)
Requirements
- Bachelor’s degree in IT or related field from a recognized Institute.
- Minimum of 1 year work experience in a similar capacity.
- Ability to work long hours.
- Preferred Male Candidates residing close proximity to EKALA.
Remuneration
Will not be less than Rs. 35,000
Company Information
Micronet Global Services (PVT) Ltd
141/7B, Vauxhall Street, Colombo 02
Tel No: 0117 397 100 / 0763 593 143
Please forward your CV with the details of non-related referees to [email protected] and mention the position applied for in the subject line.
