Senior Customer Service Specialist
Customer Service / Public Relations / Call Center
About the Employer
Job Description
BE A PART OF OUR TEAM AS AN
SENIOR CUSTOMER SERVICE SPECIALIST
CUSTOMER SERVICE
As Sri Lanka's leading tech start-up turned Public Limited Company, we’ve transformed our country's transportation landscape and continue to push boundaries. Join us as we’re growing bigger by expanding our reach, aiming to get better at innovating mobility tech solutions, and moving faster to stay ahead in the rapidly evolving industry.
RESPONSIBILITIES:
- Manage customer interactions and rental bookings across app, web, and contact center platforms while supporting rental campaign coordination with marketing and sales teams.
- Monitor service performance by analyzing metrics, customer feedback, and ensuring SOP and SLA compliance through regular quality checks.
- Support process improvements by maintaining documentation, assisting in training initiatives, and delivering performance reports on a regular basis.
QUALIFICATIONS:
- Educational & Industry Experience: Bachelor's degree in Business, Logistics, Customer Service, or related field, with at least 2 years of experience in ride-hailing or logistics operations preferred.
- Skills & Competencies: Strong communication, interpersonal, and conflict resolution skills, with proven ability to multitask and perform under pressure.
- Technical & Analytical Ability: Proficient in Excel/Google Sheets with a sharp analytical mindset and a commitment to continuous improvement.
Apply Now!
PickMe promotes equity, diversity, and inclusion. We believe a diverse workforce aligns with our growth goals and promotes inclusion. If you need support or have access requirements please inform us during your application to assist you in the recruitment journey.
Send your CV to: [email protected]
