Job Description
Company:
Sun IT Solutions
Head Office:
Toronto, Ontario, Canada
Website:
Email:
Location:
Sri Lanka (Fully Remote)
Working Hours:
Monday to Friday, 8:00 AM to 6:00 PM Eastern Standard Time (EST) in Toronto
Sun IT Solutions is Toronto's premier Canadian IT consulting firm. We offer a wide range of solutions to fulfill all your technology requirements. Our extensive portfolio encompasses Managed IT Services, Cloud Services, Business Continuity and Disaster Recovery (BCDR), Cyber Security Training, and Dark Web Monitoring.
We are currently seeking a highly skilled and motivated IT Support Specialist to join our dynamic team.
If you are passionate about technology and possess excellent problem-solving skills, we want to hear from you!
Responsibilities:
- Answering inquiries, telephone or emails, and troubleshooting to proffer a suitable solution for their computer hardware, software, or networks.
- Provide technical support to end-users in a timely and professional manner, both remotely.
- Accessing client's workstations and servers remotely to perform routine and needed maintenance and fixing problems that might occur.
- Providing support remotely for Microsoft operating systems and their related programs and providing support for other popular small business applications.
- Providing support for Office 365 issues and troubleshooting.
- Making use of Sun IT Solutions's remote monitoring and management system to manage the networks of our clients effectively.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain computer systems and software applications.
- Collaborate with the IT team to identify and implement effective solutions for technical problems.
- Assist in the planning, testing, and implementation of new technologies and system upgrades.
- Ensure data security and backup protocols are followed to maintain the integrity of information.
- Document and update technical procedures and knowledge base articles.
- Ensure the timely delivery of all Managed Services in accordance with company expectations.
- Collaborate with the IT Service Desk team to ensure the completion of tasks in a timely and accurate manner.
Requirements:
- Minimum of 3-4 years of experience in IT support or a related field.
- For this position, having a background in Managed Service Provider (MSP) is preferred.
- Exceptional English language proficiency, encompassing both written and verbal communication, is of utmost importance for this role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with Microsoft Office Suite and other commonly used software applications.
- Experience troubleshooting hardware and software issues.
- Demonstrated expertise in installing, configuring, administering, and troubleshooting Microsoft Windows Server versions 2003 to 2019, with a focus on Active Directory.
- Proficient in managing email systems, including Microsoft Exchange, Microsoft 365, Gmail, and other emailing applications.
- Skilled in working with various cloud service platforms, including Private Cloud, Azure, and Amazon Web Services (AWS).
- In-depth knowledge of Core Server Roles, including DNS, DHCP, Active Directory, and File sharing.
- Adept at utilizing Microsoft Office Suite across multiple versions (2007, 2010, 2013, 2016, and 2019).
- Experience with ConnectWise Manage, Datto RMM, ConnectWise ScreenConnect and IT Glue.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Experienced in troubleshooting printers, scanners, and various other peripherals.
- Competent in providing support for mobile devices, including iPhone, iPad and Android.
- Required; minimum Post-Secondary IT training.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Experience of working with teams of English-speaking countries.
Typical business Hours:
Typical business hours are from 8 AM – 6 PM, Mon – Fri, with after hours work and on-call required.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to [email protected]. Please ensure that the subject line of your email includes "IT Support Specialist". We appreciate all applications, but only qualified candidates will be contacted for an interview.
Required Documents:
- Updated CV (Resume)
- Covering Letter (highlighting relevant experience and interest in the role)
- Copies of relevant certifications and qualifications
- Expected Salary (clearly mentioned in the email or CV)
- Current Salary (if applicable)
Salary:
We offer a competitive salary commensurate with experience and qualifications. Additionally, we provide a comprehensive benefits package and opportunities for professional growth and development.
To learn more about Sun IT Solutions, please visit our website at www.sunitsolutions.ca.
Join our team and be part of an exciting journey in the world of IT support!
