Job Description
GENERAL RESPONSIBILITIES:
- Demonstrate a high degree of Velaa’s culture and service standards awareness.
- Ensure that assigned rooms are fully stocked, cleaned, and serviced up to the Velaa standards.
- Greeting guests, responding to queries when required and ensuring security of guest rooms and privacy of guests.
- Changing bed linen and making beds for special occasions and replacing bathroom amenities.
- Restocking minibar items, emptying trash and ensure cleanliness of furniture.
- Reporting any technical issues and maintenance needs.
- Performing deep cleanings when required.
SKILL REQUIREMENTS:
- Minimum of 3 years’ experience in a similar role, preferably at a five-star property in Maldives.
- Experience using industrial cleaning equipment and products.
- Ability to work with minimal supervision while meeting high-performance standards.
- Good command of written & spoken English; fluency in other languages will be an advantage.
- Excellent organizational and multitasking skills.
- Possess outstanding guest service skills striving to exceed guests’ expectations.
- Ability to focus attention on guest needs, always remaining calm and courteous.
- Experience in Leading Quality Assurance and Forbes Travel Guide standards will be an advantage.
- Pleasant personality with excellent grooming and self-presentation.
