Executive - Research & Development (Mobile Phones)
About the Employer
- Singer (Sri Lanka) PLC
Sri Lanka
Job Description
Job Profile
- Conduct thorough inspections and testing of new mobile phone shipments and new product upgrades.
- Identify, escalate, and collaborate with suppliers and internal teams to resolve product quality concerns and manage warranty claims.
- Ensure all essential service manuals and technical guides are accessible to service teams.
- Coordinate the initial ordering and availability of spare parts for new products.
- Provide advanced technical support for complex customer complaints that regional centers cannot resolve.
Personal Profile
- NVQ Level 4 or above in Electronics/Telecommunication/Mobile Phones/Computer Repair with 3 to 5 years of relevant work experience; OR
- Higher National Diploma in Electronics and Telecommunication Engineering with 1 to 2 years of relevant work experience; OR
- A Degree in a relevant field (e.g., Electronics, Telecommunications, Computer Engineering) with 6 months to 1 year of relevant work experience.
- Strong understanding of mobile phone hardware, software, and repair principles.
- Excellent analytical skills with a proactive approach to identifying and resolving technical issues.
- Ability to effectively liaise with suppliers and internal teams.
