Job Description
JOIN OUR TEAM!
ASSOCIATE - CALL CENTER
ABOUT US
Sisili Hanaro Encare is an environmental engineering company and leader in clinical waste management in Sri Lanka, where our services are much needed. Our philosophy also extends beyond waste management in that we consider us as part of a circular system where all material from our day-to-day lives can be applied in various processing cycles.
SISILI HANARO ENCARE (PVT) LTD.
Duties and Responsibilities
- Manage inbound and outbound calls with professionalism and courtesy.
- Act as a key contact between the Marketing team and customers, ensuring seamless communication and operations.
- Address customer inquiries related to operations, logistics, billing, and services.
- Document interactions and follow up on pending customer issues.
- Collaborate with internal departments for quick and effective issue resolution.
- Ensure customer satisfaction while meeting call handling targets.
Requirements
- Candidate should have at least 01 year experience in a customer relations, coordination or similar role.
- Experience in a call center or customer service role is an added advantage.
- Excellent verbal communication and active listening skills.
- Proficiency in data entry and basic computer applications.
- Proficiency in Sinhala and English is essential; Tamil language skills are an added advantage.
Manager - Human Resources,
Sisili Hanaro Encare Pvt Ltd,
No. 118/A, Barnes Place, Colombo 07
Tel: +94-112-576050 / +94 77-549-5144
E-mail: [email protected]
Website: www.sisiliprojects.com
An attractive performance-driven remuneration package will be an offer to the selected candidate. Applicants should forward their CV with two non-related referees details within 10 days of this advertisement to [email protected].
