Senior Officer - Digital Products Client Onboarding
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
Senior Officer - Digital Products Client Onboarding
Singer Finance (Lanka) PLC, a subsidiary of Singer (Sri Lanka) PLC, incorporated on 19th April 2004 is licensed by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. We invite applications for Head Office.
Job Profile
- Manage end-to-end onboarding and offboarding for Online Banking, Debit Cards, and e-Wallets, ensuring compliance with KYC/AML regulations and internal policies.
- Maintain accurate records of onboarding/offboarding activities, card stock inventories, and PIN dispatches in compliance with audit and regulatory requirements.
- Provide back-office support to contact centre and front-line staff for inquiries regarding onboarding status, card dispatch, and access to digital services.
- Prepare and verify MIS reports on key metrics like activations, dispatch volumes, and exceptions to support service improvement efforts.
- Improve internal understanding of digital products by providing documentation, FAQs, and training on features and operational procedures to ensure accurate service delivery.
- Collaborate with IT, Branch Operations, Risk, and Compliance teams to address operational issues impacting customer experience and product performance.
Candidate Profile
- Ideal Candidate should be between 25-35 years.
- An academic record including successful completion of GCE A/L.
- Sound knowledge in Banking & Fin-Tech applications.
- Prior experience in CEFTS / Mobile Payments / Cards would be an added advantage.
- Possess Strong analytical and interpersonal skills in managing projects.
- A dynamic and result-oriented individual with excellent communication and interpersonal skills.
The above position comes with an attractive remuneration package, including fringe benefits stipulated by Singer Group. Please forward your CV to reach us within 7 days of this advertisement to the following address/email address. Please mention the post applied.
