Sales | Marketing & Operations Manager
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
1. Position Purpose
Drive revenue and retention for HireHospo's equipment-as-a-service business by converting inbound leads, coordinating fulfillment with our supplier Whaspro, maintaining our Shopify catalogue, recruiting existing clients and continuously improving processes. We're looking for an energetic, proactive self-starter with razor-sharp attention to detail who thrives on fast turn-arounds, instant communication and seeing results end-to-end. Full product, systems and marketing training will be provided.
2. Core Responsibilities
- Lead Handling & Rapid Response
- Monitor web forms, live chat, email and phone quotes; reply almost instantly during NZ business hours.
- Qualify prospects, build rapport and conduct closing deals.
- Log every touch-point in CRM with 100% accuracy; maintaining pipeline.
- Quoting, Contracting & Closing
- Prepare accurate free quotes and lease/purchase contracts.
- Negotiate terms, secure signatures, raise invoices in Xero and report results.
- Double-check quotes, GST and dates before documents leave your outbox.
- Logistics & Fulfillment
- Liase daily with Whaspro on stock, freight pricing and delivery dates to secure for the customer.
- Track each order until equipment is installed and client-signed.
- E-commerce & Catalogue Maintenance
- Update product pages, including inventory and on Shopify.
- Website maintenance and updates.
- Follow up with current rental and lease customers presenting renewal, buy-out, or return options.
- Coordinate retrieval/service of returned gear; minimise churn.
- Process Optimization
- Map, document and refine SOPs; identify automation wins.
- Spot data anomalies early and fix root-cause issues.
- Marketing
- Drive qualified leads by planning and executing multi-channel campaigns - cold-email, re-engagement nurture, basic social and paid ads - tracking performance data to optimize reach, engagement and conversions.
- Experimentation and testing of ad creatives and strategies on Facebook to determine which deliver best ROAS.
- Growth strategies across media and social platforms.
- Direct Reports
- Directly report to company CEO and CMO on a regular basis.
3. Essential Skills & Experience
- 3+ years in B2B sales ops, leasing or SaaS / recurring-revenue environment.
- Live-pipeline management expertise.
- Meticulous attention to detail - zero-defect quotes, contracts and invoices.
- Power-user of:
- CRM
- Xero (quotes, invoicing, basic reports)
- Shopify (products, pricing, order documents)
- Excellent written & spoken English; confident with NZ hospitality owners.
- Energetic, quick on the trigger, proactive problem-solver with "always-on" phone.
- Process-documentation mindset.
Nice-to-haves
- Commercial-kitchen or industrial-equipment background.
- Lean / Six-Sigma or similar process-improvement exposure.
- Social creative design.
- SEO and SEM.
5. Remuneration & Benefits
- Competitive salary in Sri Lankan market + quarterly performance bonus.
- Clear career path for growth as HireHospo expands.
- Exposure to a wide range of software, tools and AI.
- Remote work.
6. Training & Onboarding
- Comprehensive product training on commercial ovens, dishwashers and ancillary gear.
- System walk-throughs: CRM, Shopify, Xero, and customer-support stack.
- NZ hospitality market deep-dive and "voice of the customer" playbook.
- Shadowing of CEO for first 30 days on sales calls and supplier meetings.
7. How to Apply
Email [email protected] with subject: "Sales-Ops Manager - [Your Name]" and attach:
- CV (PDF, max 2 pages).
- Cover letter describing a complex deal you closed and a workflow you optimised for speed, service or accuracy.
Short-listed candidates will complete:
- 30-minute interview.
- Practical case exercise (scenario-based).
