Manager - Ticketing and Outbound Operations
About the Employer
Job Description
WE ARE HIRING
Manager – Ticketing and Outbound Operations
Karusan Travels Pvt Ltd, a well-established travel and tourism company with over 20 years of excellence in inbound, outbound, and ticketing services across Sri Lanka and the Maldives, is seeking a dynamic and experienced professional to join our team as Manager – Ticketing and Outbound.
Key Responsibilities:
- Demonstrate strong proficiency in Global Distribution Systems (GDS) such as Amadeus, Surber and Galileo.
- Build and sustain strategic relationships with airlines, travel partners, and clients.
- Lead and manage the ticketing and outbound team, ensuring optimal performance and a collaborative work culture.
- Develop and implement strategic sales and marketing plans to drive outbound business growth.
- Oversee travel documentation processes, including visa consultation, itinerary management, and post-sales services.
- Ensure accurate and up-to-date maintenance of operational records and client files.
Required Qualifications:
- Minimum 7-10 years of hands-on experience in ticket issuing, cancellations, refunds, visa handling, and outbound travel operations.
- IATA certification or equivalent recognized qualification is mandatory.
- Strong working knowledge of GDS platforms, preferably Amadeus and Galileo.
- In-depth knowledge of global travel destinations and outbound travel procedures.
- Excellent communication, interpersonal, and negotiation skills.
- Proficient in Microsoft Office tools.
- Prior experience in managing corporate travel accounts will be an added advantage.
- Age below 45 years.
If you are passionate about travel, have a customer-first mindset, and thrive in a fast-paced environment, we invite you to be part of our growing team.
Please Email your CV within 10 days to [email protected]
3F, Karusan Building, 124 Kandy Road Mahara Kadawatha,
Tel: 0112 924961, Mobile: 0772305424
