Analyze customer data with MS Excel, SQL, Power BI to identify trends and improvement opportunities.
Implement automation strategies to enhance digital customer service and streamline operations.
Support seamless technology adoption and integration in digital transformation initiatives.
Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.

Bachelor's degree in Business Administration, IT, or a related field.
Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
Prior experience in CRM, ERP, other tools is mandatory.
Advanced proficiency in MS Excel and the ability to write SQL queries.
Strong understanding of the telecommunications industry is an added advantage.
Proficiency in digitalization and technology adoption.

Email us: [email protected] or Apply via https://hutch.lk/careers within 7 days of this advertisement.