Assistant Manager Operation (Night Shift)
About the Employer
Job Description
We Are Hiring
ASSISTANT MANAGER OPERATION (NIGHT SHIFT)
We’re looking for a results driven and experienced Assistant Manager – Operations (Night shift) to lead day-to-day activities, manage client accounts, and ensure seamless service delivery. This role is ideal for someone who excels at team leadership, client relationship management, and operational oversight.
ROLES & RESPONSIBILITIES
- Ensure client accounts are managed efficiently, and targets are consistently met.
- Serve as the key liaison for vendors and clients, ensuring issues are resolved and updates communicated.
- Collaborate effectively with internal teams and build strong professional relationships.
- Maintain KPIs and service levels throughout the client lifecycle from onboarding to steady-state operations.
- Support and guide team members to ensure high performance and adherence to standards.
QUALIFICATIONS & EXPERIENCE
- Open to work according to standard US hours and calendar.
- Minimum 8 years of experience, including 4+ years in a management role.
- RCM (Revenue Cycle Management) experience is a strong advantage.
- Proficiency in Microsoft Office; intermediate to advanced Excel skills required.
- Excellent people management and team-building skills.
- High ethical standards and professional integrity.
- Proven ability to work with physicians and senior leadership.
- Experience with Athena (practice management software) is a plus.
APPLY NOW
12, Alfred House Gardens, Colombo 03
