Job Description
Job Title:
Technical Support Specialist.
Location:
Remote
Work hours:
40 hours per week across seven days with flexibility.
Company Overview:
Bepoz Global is a leading provider of innovative technology and payments solutions for the hospitality industry across Australia, England and the U.S.A. With a strong focus on customer satisfaction, we have established a reputation for delivering exceptional customer care to our hospitality customers. Our dynamic and fast-paced culture encourages creativity, collaboration, and continuous learning, making Bepoz an exciting place to build your career. As a Technical Support Specialist, you will play a pivotal role in providing expert-level technical assistance to our customers, ensuring they receive the support they need for seamless product functionality. You will tackle complex technical issues related to POS (Point of Sale) systems, payment processing, and related technologies, offering effective troubleshooting and solutions. Working closely with cross-functional teams, you will contribute valuable insights to improve our products and resolve recurring technical challenges. Your expertise will be essential in assisting customers with system integrations, upgrades and configurations, while also documenting and tracking all technical issues to ensure thorough follow-up. Your strong problem-solving skills, ability to communicate complex technical concepts simply, and dedication to customer satisfaction will be central to your impact in this role. We have multiple Technical Support Roles available for an immediate start. Working remotely, you will work as an independent contractor and be paid on a monthly basis.
What You Will Be Doing:
- Technical Support & Troubleshooting:
Diagnosing and resolving complex technical issues related to POS products and services. Providing efficient and effective solutions to ensure minimal disruption for customers.
- Product Knowledge & Expertise:
Leveraging in-depth knowledge of products, systems, and technologies to provide technical guidance and support. Assisting customers with system configuration, setup, and optimization.
- System Integration Support:
Assisting customers with integration-related queries and ensuring seamless system connectivity and functionality, including troubleshooting technical concerns as needed.
- Collaboration & Knowledge Sharing:
Collaborating with cross-functional teams, including engineering and product management, to resolve recurring technical issues and contribute to the continuous improvement of product offerings.
- Documentation & Issue Tracking:
Accurately documenting technical issues, resolutions, and customer interactions in the company’s CRM and ticketing system. Ensuring detailed and thorough records are maintained for future reference and continuous improvement.
What We Are Looking For:
- Experience: 1-2 years of experience in technical support or IT-related roles, with a focus on troubleshooting and resolving technical issues. Experience with POS systems, payment systems, or related technologies is highly preferred.
- Technical Skills: Strong understanding of POS systems, payment processing technologies, and basic networking concepts. Experience with system integrations and troubleshooting tools is a plus.
- Problem Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues quickly and efficiently.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly explain technical concepts and solutions in simple, customer-friendly terms.
- Collaboration: Ability to collaborate with cross-functional teams, including engineering, product management, and customer service, to resolve technical challenges and improve product offerings.
- Attention to Detail: Detail-oriented with the ability to document and track technical issues.
What we Offer:
- On the job training, and ongoing mentoring and support.
- The opportunity to work from your own home.
- A laptop and keyboard.
- Be part of a worldwide team.
Email - [email protected]
