Job Description
Service Engineer
High-Tech & Mid-Range Instruments
We are seeking a skilled and motivated Service Engineer to join our dynamic technical team. The selected candidate will be responsible for providing application and technical support for a wide range of high-tech and mid-range scientific instruments. This role involves installation, troubleshooting, maintenance, customer training and ensuring excellent after-sales service.
What You’ll Do:
- Install, demonstrate and validate High-Tech and Medium-Tech scientific instruments at customer sites.
- Provide technical and application support, including method development and user assistance.
- Perform troubleshooting, repairs, calibrations (IQ, OQ, PQ) and preventive maintenance.
- Deliver training to customers and internal staff on equipment use, maintenance and software.
- Coordinate with suppliers and internal teams to ensure timely and efficient after-sales support.
- Assist with AMC quotations, ISO documentation, shipment inspections and other departmental tasks.
- Foster strong customer relationships and gather feedback for continuous service improvement.
What You Need:
- Bachelor’s Degree in Electronics, Mechatronics, Instrumentation, Chemistry, Physical Science or a related field.
- Strong analytical skills and the ability to interpret technical data and application requirements.
- Excellent electronic diagnostic and troubleshooting skills.
- 2+ years of hands-on experience in servicing high-tech or laboratory instruments (e.g., LCMS, GCMS, HPLC, FTIR, AAS, etc.) is an added advantage.
- Familiarity with calibration and validation procedures (IQ, OQ, PQ).
- Good communication skills and ability to work independently and as part of a team in a fast-paced environment.
- Willingness to travel for on-site support, installations, and training sessions.
Why Hemsons?
We lead the way, providing innovative solutions in the laboratory & medical industry. Partnering with renowned global manufacturers, we deliver excellent products and after-sales services.
- Competitive Salary: Salary is negotiable, based on your experience and qualifications, with a package that reflects your skills and potential.
- Growth Opportunities: Develop your career in the evolving field of customer service and client relations.
- Continuous Learning: Access ongoing training and development to keep you at the top of your game.
Ready to Join Us?
Take the next step in your career and make an impact! Send your CV and a brief covering letter to [email protected].
Hemsons International (Pvt) Ltd
No. 34-21/1, 2nd Floor, Hemas Building, Sir Razik Fareed Mawatha,
Colombo 01, Sri Lanka.
Web: www.hemsons.lk | Tel: +94 11 232 7948
