Customer Service Analyst - Operations
Customer Service / Public Relations / Call Center
About the Employer
Job Description
BE A PART OF OUR TEAM AS AN CUSTOMER SERVICE ANALYST
OPERATIONS
As Sri Lanka's leading tech start-up turned Public Limited Company, we’ve transformed our country's transportation landscape and continue to push boundaries. Join us as we’re growing bigger by expanding our reach, aiming to get better at innovating mobility tech solutions, and moving faster to stay ahead in the rapidly evolving industry.
RESPONSIBILITIES:
- Assist in handling customer inquiries and rental bookings across app, web, and contact center platforms.
- Coordinate with marketing and sales teams on rental campaigns, monitor performance metrics, and gather customer feedback to enhance service quality.
- Ensure SOP and SLA compliance, conduct quality checks, support training initiatives, and maintain internal documentation.
- Prepare and deliver regular performance reports.
QUALIFICATIONS:
- Educational & Professional Background: Bachelor’s degree in Business, Logistics, Customer Service, or a related field, with a minimum of 2 years’ experience in ride-hailing or logistics operations preferred.
- Skills & Competencies: Strong verbal and written communication, interpersonal, and conflict resolution skills; proficiency in Microsoft Excel/Google Sheets with solid analytical and reporting abilities.
- Work Ethic & Mindset: Ability to multitask and perform under pressure in a fast-paced environment; detail-oriented, customer-focused, and committed to continuous improvement.
Apply Now!
PickMe promotes equity, diversity, and inclusion. We believe a diverse workforce aligns with our growth goals and promotes inclusion. If you need support or have access requirements please inform us during your application to assist you in the recruitment journey.
Send your CV to: [email protected]
