Job Description
GUEST SERVICES AGENT
We have an exciting opportunity for a Guest Services Agent to join Cinnamon Life at City of Dreams, part of Cinnamon Hotels & Resorts, Sri Lanka’s largest hotel owner with a portfolio of 15 hotels and resorts in Sri Lanka and the Maldives. It is a member of John Keells Holdings PLC, one of the largest listed conglomerates in Sri Lanka.
In this role, reporting to the Team Leader, Front Office, you will serve as the first point of contact for our guests, ensuring their needs are met with unparalleled service and professionalism. You will play a key role in creating memorable experiences by providing exceptional guest service and collaborating seamlessly with various departments to uphold the highest standards of hospitality.
Your responsibilities will include:
- Ensuring guest satisfaction by addressing concerns with poise, maintaining calmness under pressure, and resolving issues proactively.
- Managing guest interactions with efficiency and warmth, consistently exceeding expectations to maintain the reputation of Cinnamon Life.
Are you someone with prior expertise in a similar capacity at a luxury star-class hotel? Do you excel in interpersonal and communication skills, enabling you to connect effortlessly with guests from diverse backgrounds? Are you well-organized and thrive in handling multiple tasks simultaneously? Have you worked in a multicultural environment before and adapted seamlessly to its dynamics?
If this resonates with you, then this is the perfect opportunity to join a world-class team at Cinnamon Life. Apply now to be part of a landmark project that will redefine the hospitality landscape!
Apply now!
